Recall: Orange Cream Swirl

(Please note: this post is part of an assignment for class – this post is not based on actual facts or events)

Reason for the Recall:

We have voluntarily put out a recall on our Orange Cream Swirl ice cream in the states of NY, VT, NH, and MA due to the possibility of ammonia contamination in one of our distribution plants in the northeast region. After throughout investigation, we have found only a handful of cases with minor effects but want to take the highest precaution.

Our plants are 100% Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA) compliant. Your health and safety, and that of your family and friends, is our top priority and we deeply apologize for any effect this may have had on you and appreciate your understanding during this critical time. Below is some information on how to identify the recalled product, what to do if you think you ingested contaminated ice cream, and how to contact us.

How to Identify the Recalled Product:

The only product effected by this recall is the Orange Cream Swirl flavor with the following criteria. All other products are completely safe and remain on the shelf.

  • Orange Cream Swirl 
  • Sell by date between 5.1.2011 and 5.15.2011
  • Sold in New York, Vermont, New Hampshire and Massachusetts

What to do if you think you have been effected:

If you think you have gotten sick from any of our products, don’t hesitate, visit your family physician or your local emergency room and be sure to drink lots of water. While the effects of contamination are short term and non life threatening, we advise you to seek professional medical advice to ensure your health and safety.

More info on ammonia contamination:

  • Effects include: nose and throat irritation, headache, and irritated stomach
  • Drinking water helps to dilute any ammonia in a person’s system


Contact us with any questions:

Customers are encouraged to contact us with any questions or concerns or leave a comment below.

Phone: 1-800-234-5678

Email: recall@turkeyhill.com

Twitter: @turkeyhill

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